Privacy Policy

Effective Date: June 30, 2025
Last Updated: June 30, 2025

Ballyhoo Hospitality (“Ballyhoo,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information through our websites, mobile sites, and online services (collectively, the “Site”), as well as your rights and choices with respect to your personal data.

By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Reservation details

  • Event inquiry details

  • Feedback, survey responses, or messages

  • Marketing preferences

b. Information We Collect Automatically

When you visit or interact with the Site, we automatically collect:

  • Device information (browser type, IP address, operating system)

  • Location data (approximate)

  • Pages visited and time spent

  • Referring URL and interactions (clicks, scrolls)

c. Information from Third Parties

We may receive information from:

  • Reservation platforms (e.g., OpenTable)

  • Delivery or ordering services

  • Social media platforms (if you engage with us there)

2. How We Use Your Information

We use your personal information to:

  • Provide restaurant and hospitality services

  • Confirm and manage reservations or inquiries

  • Send marketing or promotional communications (with your consent)

  • Improve our website, offerings, and customer service

  • Detect and prevent fraud or security issues

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Service Providers: such as web hosting, email marketing tools, analytics providers, and reservation systems.

  • Affiliated Brands: within the Ballyhoo Hospitality family, for shared services or promotions.

  • Legal Authorities: when required to comply with laws or protect rights and safety.

All partners and vendors are required to handle your data in accordance with applicable laws and this policy.

4. Your Privacy Rights

For California Residents (CCPA/CPRA):

You have the right to:

  • Know what personal information we collect and why

  • Request access, correction, or deletion of your data

  • Opt out of sharing for cross-context behavioral advertising

  • Limit the use of sensitive personal information

To exercise these rights, email info@ballyhoohospitality.com.

For European Union (EU) and UK Residents (GDPR):

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

Contact our Data Protection Officer (DPO) at info@ballyhoohospitality.com to exercise your rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the Site

  • Analyze traffic and performance

  • Personalize content and ads

You can manage cookies in your browser settings or through our [Cookie Settings Tool].

6. Data Retention

We retain personal information only as long as necessary for the purposes stated:

  • Reservation and communication records: up to 2 years

  • Marketing lists: until unsubscribed

  • Legal or transactional data: up to 7 years

7. Data Security

We use industry-standard measures to protect your data, including:

  • SSL encryption

  • Secure servers and firewalls

  • Role-based access controls

  • Staff privacy training

8. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect data from them. If we discover this has occurred, we will delete the data promptly.

9. International Users

If you are visiting from outside the United States, your data will be processed in the U.S. By using our Site, you agree to this transfer.

10. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our practices or the law. The “Last Updated” date will be revised accordingly, and major updates will be posted prominently.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Ballyhoo Hospitality
Attn: Privacy Team
908 N Halsted
Chicago, IL 60642
Email: info@ballyhoohospitality.com

12. Do Not Track Disclosure

We do not currently respond to browser “Do Not Track” signals. You may opt out of certain tracking through browser settings or cookie preferences.

13. Accessibility

If you need this Privacy Policy in an alternative format, please email info@ballyhoohospitality.com for assistance.