Terms of Use

Effective Date: June 30, 2025
Last Updated: June 30, 2025

Please read the following Terms and Conditions carefully. By using a website or mobile application ("App") provided by Ballyhoo Hospitality LLC ("Ballyhoo," "we," "us," or "our"), any related entity or affiliate, or any of their respective officers, directors, employees, or agents (each such individual or entity, and Ballyhoo, a "Ballyhoo Entity"), you agree to be bound by these Terms and Conditions ("Terms"), including the arbitration agreement and class action waiver outlined below.

These Terms govern all use of the websites and Apps (each, a "Service") provided by Ballyhoo or a Ballyhoo Entity. By accessing and using a Service, you agree on behalf of yourself and any entity you represent ("your Company") to be bound by these Terms and all applicable laws. If you do not agree to these Terms, you are not authorized to use our Services.

Additional terms may apply to specific portions of a Service, including third-party platforms integrated with the Service (e.g., for reservations or ordering). By accessing such portions, you agree to both these Terms and any additional posted terms.

Changes to These Terms and the Service

We may change these Terms at any time, effective immediately upon notice (which may be provided by posting an updated version on the Service). You should review the Terms regularly. Continued use of the Service means you accept the amended Terms.

We reserve the right to modify the Service, including any content, features, and functionality, at any time.

Dispute Resolution

These Terms shall be governed by the Federal Arbitration Act and, to the extent state law applies, the laws of the State of Illinois. Disputes will be resolved through binding arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will occur in Chicago, Illinois, or remotely if agreed upon.

You agree that any and all disputes or claims between you and Ballyhoo ("Ballyhoo Disputes") will be resolved individually through arbitration and not through any form of class action or representative proceeding. You further waive your right to a jury trial in connection with any dispute.

Before filing for arbitration or a lawsuit, you must provide written notice to Ballyhoo Legal Disputes, 908 N Halsted, Chicago, IL 60642, describing the dispute and requested resolution. A 60-business-day waiting period applies before arbitration may commence.

You may opt out of this Arbitration Agreement by sending written notice to the address above within 30 days of accepting these Terms.

Privacy Policy

Use of our Services is subject to our Privacy Policy. We encourage you to read it at ballyhoohospitality.com/privacy-policy.

Intellectual Property

All content on the Service is owned or licensed by Ballyhoo and is protected by copyright, trademark, and other laws. You may access and use the Service for personal (or internal Company) purposes only. Unauthorized use of content, including reproduction or distribution, is prohibited.

Mobile Apps

Apps provided by Ballyhoo are licensed (not sold) for personal use only on authorized devices. You may not modify, reverse engineer, or transfer the App. Use of the App may incur carrier data charges.

User Conduct

You may not use the Service to:

  • Transmit malicious code or unauthorized advertisements

  • Infringe on others' rights or privacy

  • Disrupt or overload our systems

You are responsible for maintaining the security of your account credentials.

Online Transactions

Transactions made via our Services, including orders or reservations, are governed by these Terms. Prices are in USD. We reserve the right to cancel or refuse any transaction.

Gift cards purchased through the Service are issued in Illinois, with risk of loss passing to the purchaser upon delivery.

Submissions

Any materials you submit via the Service may be used by Ballyhoo in accordance with a non-exclusive, irrevocable license, including for commercial purposes.

Security

We use commercially reasonable measures to protect data but cannot guarantee absolute security.

Third-Party Links

The Service may contain links to third-party sites. We are not responsible for the content or policies of such sites.

Termination

We may terminate or restrict your access to the Service for any reason. Upon termination, you must cease all use and destroy downloaded materials.

Disclaimer

The Service is provided "as is" and without warranties of any kind. Ballyhoo disclaims all warranties to the fullest extent permitted by law.

Limitation of Liability

Ballyhoo shall not be liable for indirect, incidental, or consequential damages. Total liability, if any, is limited to $100 or the value of your transaction.

Indemnification

You agree to indemnify and hold harmless Ballyhoo and its affiliates against any claims arising from your use of the Service or your violation of these Terms.

Contact Us

For questions about these Terms, contact info@ballyhoohospitality.com or send mail to Ballyhoo Hospitality, 908 N Halsted, Chicago, IL 60642.